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The participant from Connecticut had requested a withdrawal ahead of submitting this criticism. Sad to say, his winnings hadn't been obtained nonetheless. The Issues Workforce had advised him to wait for a minimum of 14 days after requesting the withdrawal before distributing a criticism.The player from America, who was a significant-roller VIP within the casino, encountered challenges soon after he stopped producing deposits, resulting in a reduction of his VIP position. Soon after a closer evaluation, we ended up rejecting this grievance as unjustified.
While, thus far, only in response to my evaluation of DuckyLuck Casino still left on This web site, at the very least I bought a reaction by some means. Searching forward to shifting ahead using this cash out and getting again to enjoying once more. Many thanks
I did not receive a reaction right until 2/24, at which level there was a adhere to-up ask for For extra documents. No issue - I submitted shots of the back again of my ID and all of my charge cards that I useful for deposits. Might have been great for getting that ask for previously, but I have an understanding of. To at the present time, I have not been given any further confirmation or follow-up right after subsequent up for nearly every day right until 3/five, at which level I’m in essence providing up.
They basically emailed me expressing they wished to clearly show how briskly payouts may be on my 1st withdrawal, but this one needed to endure One more verification. This location is sketchy. The great casinos can payout identical working day. Stay clear of this 1
Verification delays and extra document requests caused the hold off. The player confirmed the payment was obtained just after further communication. The criticism was marked as fixed.
The player in the US received inside a bingo recreation, but her win disappeared. We’ve rejected this complaint within our technique because of an absence of evidence.
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Immediately after we intervened and invited the casino agent towards the discussion, the casino acknowledged the conversation challenges and confirmed the participant's files were approved and her account confirmed. In addition they pledged to improve their verification method to avoid duckystar these kinds of issues in the future. Even with this, the player did not ensure receipt of her withdrawal and unsuccessful to reply to further communication, resulting in the rejection in the grievance.
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The player struggles to confirm his account since the casino is retain requesting new files. The criticism was shut as the participant stopped responding.
Hello Siegeljesse. Thank you for your opinions. Our method acknowledges players as qualified players and we're struggling to make any adjustments to it. Our casino is often bringing in new games and we're in regular advancement of our procedures.