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At this point, I’m persuaded That is absolutely nothing but a rip-off they usually only shell out players out that make community grievances so they can get extra players to affix. I really should’ve arrive at CasinoGuru 1st. A troublesome and high priced lesson to learn. Don’t squander your time and efforts using this type of location.
The player from Alberta had requested a withdrawal two weeks prior but was disregarded from the casino's support crew Inspite of numerous electronic mail adhere to-ups. The player confirmed that KYC verification was completed and supplied evidence of communication makes an attempt.
The participant from America has actually been promised a deposit refund. The payment appears to be delayed. We turned down the complaint because the participant failed to respond to our messages and concerns.
The participant from Pennsylvania faced a withdrawal problem. Regardless of sending the demanded documents various periods, there was even now no indication of payment.
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Following we intervened and invited the casino consultant to the discussion, the casino acknowledged the interaction challenges and verified the player's paperwork were authorized and her account duckystars confirmed. In addition they pledged to further improve their verification method to circumvent this kind of troubles Sooner or later. Even with this, the participant didn't ensure receipt of her withdrawal and unsuccessful to answer further more communication, leading to the rejection from the grievance.
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The participant from United States has requested withdrawal each week back. It has been pending given that. Participant’s grievance has long been settled correctly.
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I do see that lots of of you had been paid, eventually. That gives me some hope, but I won't be deterred. I'm VIP at lots of casinos and obtain withdrawals in MINUTES. The longest that I've at any time waited was 24 several hours Full. They want "nearly 72 hours" to validate paperwork, but exceed that time frame.
Hi there jyhhorng2222! We've been glad to listen to that the Office in cost is in connection with you. Our verification method occasionally is often challenging, but we request the information to be able to make sure that we're sending the money to the right human being.